Returning Queue 

The Returning Queue makes it possible to access all bounce e-mails, in order to sort them into other categories. You may also search using the full text search. Unrequired e-mails can be deleted. 

All mailing lists are presented as folders in the overview. The sub-folders represent the categories. The number of e-mails contained in a category is shown after the name of the category. 

Abb. 15.3 - Übersicht über die IMF-Queue 

Clicking on the category names will open an overview of the e-mails. To limit the number of e-mails that are displayed, use the date fields “from” and “until.” The time of sending is set per by default in the upper fields (from:) at the point of sending the first e-mail. The lower fields show the time of the most current e-mail (until:). If a parameter of time has been changed, click on the -button to save the changes in the system. You can also determine the number of announced hits per result page. This number is set on 50 per default. 

Full-text search 

With this function, you can search for character strings of any length in the subject and text of the e-mails of a particular mailing list or category. Enter the search string and click on the -button. 

Remove e-mails 

Within the overview of e-mails, BACKCLICK lets you remove e-mails from the system. Any bounce e-mail will be removed completely. Mark the check box in the column “Erase” after the respective e-mail, and click on the -button afterwards. If all the e-mails are to be removed, click on the and all e-mails with marked check boxes will be removed. Click on the , and all marks in the check boxes will be removed. A click on the will invert the selection. 

Abb. 15.3.1 - Übersicht über die Emails 

Clicking on the -button will open the subject and content of the e-mail at the bottom of the page. 

Abb. 15.3.2 - Anzeige der Email 

New categorization of e-mails sorted in error 

It may happen that e-mails will be sorted into the wrong categories. In that case, you may sort them manually. BACKCLICK will learn that from now on, the e-mail should be put into the new category every time e-mail is sorted. To sort the e-mail into another category, select the category by activating the appropriate radio field, and click on the -button. But this learning process is restricted in BACKCLICK: The number of e-mails sorted into a new category is limited to the average number of previously sorted e-mails in any one category, plus 10%. This is designed to avoid an imbalance between the categories. For more information, see Chapter “Train Filter”. 

PLEASE NOTE: Be sure to empty the queue regularly, because otherwise there will be a marked decrease in BACKCLICK functions and speed.